General conditions of sale

General Conditions of Sale (GCS) of the LCAÏD website

1. Scope of application
These General Conditions of Sale (GCS) govern the contractual relations between the company LCAÏD (SIRET: 909 960 312 00017), operating the site www.lcaid.fr , and any person making a purchase via the Site (“the Customer”).

2. Products and Services
LCAÏD offers luxury ready-to-wear clothing for men and a customization service. The descriptions and photographs of the products presented on the Site are as accurate as possible but are not contractually binding.

3. Orders
The Customer places an order directly on the Site. Any validated order implies unreserved acceptance of these General Terms and Conditions. LCAÏD reserves the right to refuse or cancel any order in the event of a dispute with the Customer or suspicion of fraud.

4. Price and Payment
Product prices are listed in euros, all taxes included. Delivery costs are indicated before order confirmation. Payment is made by credit card, PayPal, or Apple Pay. The order is validated after payment confirmation.

5. Delivery
LCAÏD delivers products in France and internationally. Delivery times are indicated at the time of ordering but may vary depending on the carrier. LCAÏD cannot be held responsible for delivery delays due to exceptional circumstances.

6. Right of withdrawal and Return
The Customer has 14 days after receiving the package to exercise their right of withdrawal. The product must be returned in perfect condition, with its original label, for a refund. In the event of a manufacturing defect, a refund is also possible. A prepaid return slip is provided to the Customer. However, personalized and custom-made products are neither refundable nor exchangeable.

7. Legal Warranty and Repair Service
LCAÏD products are covered by the legal guarantee of conformity and the warranty against hidden defects. In the event of a defective product, the Customer may request an exchange or refund subject to proof of the defect.

Additionally, all LCAÏD products are guaranteed for 2 years for any repairs at our expense. The Customer can contact our customer service to have their product repaired free of charge within this period.

8. Protection of Personal Data
LCAÏD complies with current regulations regarding the protection of personal data. The information collected is intended for order management and is not shared with third parties. Cookies are used to improve the user experience.

9. Liability
LCAÏD cannot be held liable for direct or indirect damages resulting from the use of the Site or the products ordered, except in the event of gross negligence or intentional misconduct.

10. Modification of the T&Cs
LCAÏD reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect at the time of the order.

11. Applicable Law and Disputes
These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action.

12. Contact
For any questions or complaints, the Client can contact LCAÏD by email at lcaid.contact@gmail.com .